Contact and support
A question, a bug or something odd with your account? Write to us and a person — not a bot — will reply.
Response time
We reply within 2 working days at most, and almost always in under 24 hours. If you write at the weekend or on a public holiday, the clock starts on the next working day.
If animals are at risk
If your aquarium is in an emergency, do not wait for our reply: go to your aquarium shop or a vet. App support does not replace a professional.
Write to us
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